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I have had Sprint service for several years, and had considered switching to verizon. Walked in the store tonight to talk to someone, and met Zach, an account executive there. Wow, this kid was so knowledgeable and helpful it was almost laughable compared to the service I'd received for years now with Sprint. I'll definitely be switching my service over next week. I love good customer service and you don't find it very often anymore. Thank you Verizon! Thank you Zach!