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I lost my phone in Milford Ohio, very stressed as I use my phone for my own business. I was in Chester Ohio, stopped at a verizon store to do a claim, the young guy was not very nice did my claim, said he did not have a phone he could loan until my other phone was mailed, I asked him what was i going to do, it is my business phone?! He took the time (not real happy) to look up where to get a loaner he said the Florence Mall had one?? It was raining and dark, I was driving back to Lexington, Kentucky - it is Christmas the Mall was PACKED! The Verizon store was very busy, a young man (Noah White) wonderful from start to finishe; not once did he say they did not have a phone to loan me, he said better yet since you need all of your contacts etc.. I will loan you my old SMART phone; because the other phones they loaned were older models and could not load my contacts etc.. I was IMPRESSEd! I have been to many verizons stores and this was the best experience I have ever had!!! Thank you Noah for going the extra mile!!