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I love this Verizon store. Their service is excellent. I bought my cell phone here years ago. The phone was dropped once, and it still continued working, but all of a sudden it stopped. I needed a new phone right away since I had to travel for work. They called Verizon company to replace a new one for me. They gave me a better phone. They went out of their way to make sure I received a new phone at my East Coast office, since I have to travel there for conference for few days. Very professional and reliable people. I am coming back for an iPhone5. I would recommend this store to my friends.