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Original Post

My husband and I got married two years ago and decided to go to kays. Big mistake. I take care of my jewelry and keep the warrenty up. Well I decided to put my bands together they told me it would take up to three weeks. Almost five weeks had passed and I called had the run aroundso I went in and was told that my rings were lost. My wedding set was almost five grand and they said to pick out a set which what they showed me was nothing like my orginal set in looks or cost. A week later my rings showed up And got a call to come get my set. Well today the 1st January 2013 I went in to get my dimonds checked and cleaned. They had just opened with three customers my husband and I walked in and were not welcomed into the store. No one said we will be with you in a second when were finished. Nothing then someone came up said what do you need. I told her I needed my rings checked and cleaned she looked them up next thing I see is her cleaning them. I know they are suppose to check before cleaning but I never saw her check them and I asked her and she lied to me saying she checked when I know she didnt. Then another kays member walked in and started to play on her personal phone while there were still customers waiting for help. I would never suggest this store for any of your jewelry needs. Very rude and irresponsiable