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Original Post
I'm not sure what the other commenters are talking about. Recently, when my new phone arrived to replace a damaged one, it was already damaged from the factory or from shipping (as in, of no fault of the store) and everytime I've called them to replace the new one and the old one, I've had a live representative pick up the phone within seconds of selecting the "Live Representative" option the machine gives you. They replaced the second phone quickly, and at no charge, and the entire time were incredibly nice.