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Original Post
The first reviewer mentions he was at the service center for an HD/DVR box exchange. My wife and I, within our first month of our new service, had our HD/DVR box malfunction on us and had to have it replaced. So it seems that this is a common issue. Phone support was very frustrating. The girl was more motivated to get us off the phone and have us wait til Friday for a tech to come out than to help us trouble shoot over the phone. Having been a manager in retail, the focus should be the customer in these situations. As a new customer I'm finding my excitement over this new change of service providers plummeting rather quickly. Tomorrow I have to sort out a billing issue as well which has equated to bill that's over $300. ...