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Original Post
My wife and I were waiting for the Amtrak train to Chicago and were dropped off early, around 5:15 p.m. on November 5th. We decided to walk over to Starbucks I found on my Smart Phone hoping we could get a decent cup of coffee before the ride home. We had a long day and both being retired were hoping to sit a spell. When we arrived, there were two young women inside but the doors were locked, though it was a few minutes before the closing time on the door. They seemed to be in cleanup mode and could not be persuaded nor wanted to make eye contact with us. It would have been extremely hospitable for them to open the door and at least hear our request. Apart from several bars and fast food businesses downtown was pretty quiet and we could have been the first customer after 5:00 p.m. so closing early is completely understandable. Your customer protocols and service for this loction should be reviewed for others like ourselves.
Thank You.