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Original Post
Just wanted to say a big thank you to the manager and very helpful HTC expert that sorted out my problem today. It took the EE so-called experts on 150 over an hour but I still couldn't get rid of the problem. It took the assistant I saw today just a few minutes to sort out. Other staff in other mobile stores can come across abit pompous sometimes, but not here. Very welcoming, friendly and professional. Well done!