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I went to this store a few months ago to get a new phone. Diely was friendly and helpful but she told me that I'd get a $50 rebate by mail on my $200 phone and gave me the form to fill out..good thing I read it before I wasted the postage on it because it stated the dates the phone had to be purchased between and I purchased my phone a good 2 weeks after the last date the form was valid for. Disappointing! I didn't end up going back and asking them if they can do anything because I'm never in that area and if I am there's no parking. I would've much rather paid $50 less for the piece of crap phone that has been broken since about 3 weeks after I bought it. I think I'll go back to Verizon!