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I have thoroughly enjoyed their customer service and diagnostics. Their initial diagnostic rates are good and they only hire "true" mechanics and it shows in their work. I've had issues with my wife and I's cars. I took my car to a different Goodyear before this one, and it "worked for them, couldn't find the problem"...once i took it to this Goodyear, they had to dig for the issue, but eventually found it and my car's running great now. I'd recommend this Goodyear to anyone.