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I have never received such incredible customer service as i did 10 minutes ago on the phone with Samuel from Verizon Wireless. He guided me through removing a number from my plan and making sure i wouldn't be charged for anything surplus. He made sure he would be working on the day my plan needed the official change, and credited my account for the days this month i wont use the other phone even though the plan goes for another 3 weeks. He was very friendly and understanding of my situation and even through the unpleasantness of the event he made it so that i hung up the phone smiling. Absolutely exceptional. Thank you Samuel!