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Original Post
I was sent a Thank you Card from Verizon Stating that I got New Loyalty Credit for 12 months. I was a customer from October 1997. I called the customer service. They raised my bill from $75 to $101, They stated that my business is now transferred to Medium Business even though I have a small business. they took more than 1 hour of my time and asked me send the proof. I emailed the scanned copy and faxed the card that i received. They asked me to call them back. I called after 2 days. they said that they are still doing a research and they do not have a time frame to resolve this issue.