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Several hours after returning the car I rented I realized I had left my jacket in the trunk. When I called Avis to inquire about my jacket a guy named Frank took my call. He asked me for a series of things I didn't have. Such as the rental agreement number, the confirmation number, etc. at that point he could have said we can't help you without these items. Instead he meticulously walked me through a series of questions that enabled him to locate the vehicle I rented and to find out my jacket was safe. His courteous assistance has made me decide to use avis again. What Frank did was better than a TV ad . C.Blanchard San Francisco.