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Original Post
I arrived at the store at 8:20pm after work (store hours 9am-9pm) the doors were locked with people inside. NO one ever came to the door or even acknowledged me. I called customer service and they said this is NOT company policy, the service rep said they made a note and thanked me for bringing it to their attention, Lucy D. was the service rep. It cost me money and time to drive there. This store has always been under trained and in my opinion needs a brand new management team. "Hi welcome to At&T" just doesn't cut it anymore...