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My husband and I both went in there at different times to upgrade our iphones. This store sold us on the $6.99 / month insurance but NEVER told us that this requires a $199 deductible. The call center guy said they should give you a pamphlet with the deductible info and they never did. They also added a $3 monthly charge per line that I didn't notice for a while. I know for a fact that I turned this charge down but here it is on my bill. This place sucks!