Report Abuse
Report abuse on a Time Warner Cable Customer Service Post
If you believe that the comment below should be taken off Forlocations.com please complete the form. We do not tolerate profanity, personal attacks and other malicious posts. We appreciate your help.
Original Post
I have tried off and on for several weeks to downgrade my service. A Customer Service Rep rarely answers the phone. When they do, they put you on hold again without resolving your issue. I remain holding until I have to hang up because I can't wait any longer. Meanwhile, I am paying for a service that I no longer want. I am also frustrated with trying to communicate with people whom I can't understand and they can't understand me.