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Customer service is HORRIBLE! Tech Support by phone HORRIBLE! All you do no matter what phone number you call is wait for a live person, then they finally get on the phone from another country put you hold for 35-65 minutes until you get so frustrated that you hang up & start again. If you need a tech to come to your home it takes days! I have TW for less than 3 weeks & have spent more than 8 hours dealing with problems!