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Original Post
I'm at Hartford, CT train station and there's a subway shop inside. No, I didn't buy a bowl if soup today but I've bought many sandwiches, salads and soups over the years. I ask the guy (seemingly the manager) for a spoon and he said 'I can't give out spoons'. Really? You can't? Am I being unreasonable because he's not collecting the $.01 or less that he probably pays for a spoon? Does he not realize that his lack of customer service impacts the entire brand in the mind of a long term customer and anyone within her vocal reach (multiplied). Was it worth it?