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Beware of the UPS Store 'Pack & Ship' guarantee.Worst customer service experience ever. UPS store didn't pack with properly, crushed shipment in transit, so didn't even attempt to deliver it. I have been told it may take a month to be reimbursed and they still have the item I was shipping via their store! Should I stand in front of their building with pictures of the crushed, one of a kind item I sold on eBay and tell folks to ask me about the guarantee? Up for suggestions on how to handle. Really disgusted. Don't assume you are dealing with UPS when you go through one of their 'stores.' All smoke and mirrors at least this location. Tell you when they take your money they will take good care of you, then talk to you as if you are to blame when you try to get status on your refund.