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I went to this business to send a fax. The fax transmittal I received was for the incorrect date and time. When I asked that they correct the error, the older gentleman's solution was to cross out the date and hand write it on the transmittal. When I asked that the fax be programmed with the correct information and my fax resent so that I have an accurate record, I was told that I would have to pay again! REALLY! Part of the service is getting a transmission record.....I guess it's too much to ask that it be accurate!