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Was in store 7-10-13 and making copies, which I do at least 6 to 10 times per month, and just so happened after recharging the card at the KIOSK, made 30 copies. Checked the tally on the unit and it said $3.19 for 30 copies. My brain went int "what's up mode", just got SCREWED.... sure enough. 30 copies @ $.09 per copy, whith Maryland 6% tax should have been $2.87 and it showed my card charged $3.19. Got guy from service, he thought this was odd!!!!! Then got MANAGER... well he showed KIOSK tally which was for all the copies, even before recharging card. I should just not pay attention to the with draw on the card at copier. I stated that I should have kept recores for the 70 or so copies before the 30. He went thru some more "B.S.".. and I told him I did not believe him.. Guess this is a way to "skim" about a $100 or so a day from Copy Machine users, because who really looks at the charges when using a pre charged payment. I don't think HONESTY is with Staples, is this the store managers doing? Or does this come from a Computer Joe at Corporate. Some racket to get the customer with out his/her/thiers/them's/it's knowledge. Just wanted to be P.C in the last comment John, whow will do verbal ads for Staples now...

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