No customer service
I walked into the Park Royal location to inquire about having a ring resized and having the stones replaced on a pair of earrings. When I told the lady who seemed to be the owner or manager that I wanted an estimate so I could compare prices, she gave me a vague quote, quickly looked away and put down my pieces, without a goodbye or a thank you. Last time I checked, potential customers have the right to comparison shop before giving a store their business. I will never go back.
