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I recently sustained an injury to my leg making walking almost impossible. I needed a bank close to my home and decided to try the US Bank at 5720 Nave Dr., Novato, CA. Jenny Collings helped me open a new account and she couldn't have been more courteous. She was polite, considerate and gracious when I asked questions. I just turned 80 and sometimes the new electronic, paperless age needs further explanation. She was great! Frances Sainsbury