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The loan department at this BB&T is horrible! The loan process took over 60 days to close,they waited until the day of closing (and after we had driven 9 hours) to tell us they were denying our loan because they could not count one of my husbands retirement accounts as income. BUT they could do another type of loan and raise our interest rate...hmmm how convenient for them since this was the only option to close our loan on this day!! I would recommend going through a mortgage company not this bank!