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The BBT office Lady at 3250 Little Road was super nice to me. I was upset from a previouse phone call about the mortgage taxes and she proceded to mcalm me down and get the correct story. She got everything on papeer and then made a call and everything should get straightened out. I want ot thank you and her for having so much patience with this confused client. She was so nice that I let here talk me into changeing an account to the bank from another bank. It was a pleasure to dom business there. rm.