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Original Post
My wife had her car serviced yesterday, including timing belt and sparkplugs according to the manufacturer's recommendation. She received a phone message from Jay stating that "It looks like the sparkplug wires need replacing". She agreed on that basis, but asked to see them. Upon inspection the wires were in good shape and didn't need replacing. The explanation by the counter-person in charge was " We always recommend replacement". This is a violation of trust.