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I was shopping Virgin Mobile new Galaxy phone. Called around, didn't want to go to lakeland best buy after working late. They had the phone, unlike other 2 local stores I called. Belva retreived my information and ported my number and put case and accessories, swithched contacts all in half an hour. Very knowledgeable. They also have drawings for accessories when you pay your bill there. Recommend highly. I told her son was shopping for upgrade, she showed newest phones in his budget and why they were better at a good price.