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Original Post
I am a very loyal Marriott customer. I am very upset at how poorly run the Sky miles program is run. I am a Platinum rewards member and stay in your hotel 125 nights a year. On November 14 I ordered a computer and used 298,000 points. On November 26th I received an email saying it was backordered and it would be delivered by December 14th. I have called numerous times and sent several emails. As of today December 26th still no delivery. I spoke to three different people today alone. Brendan the supervisor told me the person handling it is on vacation until January 3rd and would call me when they get back.
Put yourself in my shoes. Would you be happy? I can’t believe how poorly this program is with no accountability.