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Original Post
I ordered 2 lamps on line from Macy's website that advertised free delivery over $99 and Easy Return written all over the website. I received 2 large packages in a timely manner. The nightmare started when I needed to return them. I talked with 3 agents that all gave me different answers on what to do. Finally,after weeks of calls and e-mails, I was told that I was totally responsible for the return. It cost me $103 to return the lamp via UPS. I highly suggest that you not order any lamps or other larger objects from Macy's. They have no customer loyalty and will NOT help with the process. Definitely NOT an easy return. Both inconvenient and expensive.