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Original Post
Unlike most of the comments here, my experience has been very positive. I needed to cancel service for my elderly mother who no longer is able to live on her own. I was directed almost immediately from the automated system to Eve from the Pensacola office who walked me through the steps without incident. She was very polite, personable and caring about my mother's situation. I hope the next person is sent to Eve, your AT&T experience will be positive!