Will Keep Coming Back
I have been going to my dealership for oil changes because I use their coupon. But after a while, I became disenchanted with my dealership, sitting there for over an hour. I don't want the hassle of having to book an appt either.
I just went to Jiffy Lube on Guelphline & Mainway in Burlington (beside Shell) and received GREAT service. I was greeted upon driving up to the station, and showed to the waiting area where there was free coffee/team (real milk & cream) if I wanted some.
I sat and waited all of 10 minutes when someone came to ask me to go out and review the diagnostics they had performed on my car and to ask what quality of oil I wanted. Since the oil options are clearly displayed in the waiting area, I knew what I wanted. They also informed me of the type of oil that was used from my dealership, which was what I wanted, but the same options were clearly displayed on the computer/ipad screen you look at with the attendant. I was posed choices but did not feel guilt-tripped because they offered recommendations based on the quality of my filters (they showed me!) and based on what my car required. I did not feel pressured.
I had asked about new wiper blades, and they showed me the only ones they use that are expensive but work! The owner very graciously gave me a discount which was totally unexpected. After reviewing all of what was good and may need work with my car, I felt comfortable and satisfied that they were very HONEST and I could TRUST them! I went back to sit down and was called to no more than 8 minutes later and the cash attendant reviewed the SAME diagnostics with me again to make sure it was the same as what I had gone through before. He applied the discount of my bill and the computer screen is turned toward the customer so you get to see everything.
This service was surprisingly great. I did not find their sales-pitch obtrusive, I found them fair and not forced because they explained everything to me so I was always in control. They adjusted my tire pressure, vacuumed my car, and washed my windows, and I was in-and-out in less than 20 minutes.
I hope they keep up this high level of customer service, because I'm totally going back. Oh and then I brought in my wife's car! Love these guys!
