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Went into the Banff Telus store with my nexus 5 completed dead would not turn on it had the re boot screen. The agent plugged it in and within minutes had it working again. I was impressed by his willingness to help resolve my issue. Didn't make me feel like it was fault but also explained to me what to do if it happened again. Am encouraged to know there are good people willing to help those who don't always know it all.