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My wife and I popped in to ask some questions about phones, she's been thinking of upgrading recently. We were greeted by Laurie, who was the most straight forward talking and pleasant to get along with person that we have ever met. In no time at all my wife had all her questions answered and was quickly learning how to use her new phone. We'll definitely be going back to that location when it's my time to upgrade. Also, they have classes on how to use smartphones every Saturday... that's a nice touch.