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I purchased two recliners from this store that were $1000 each. I was told this chair could withstand most anything due to its durable leather. I was also talked into purchasing the protection plan to cover any problems I could encounter. The salesman was a manager so I felt his knowledge was reliable. Now the chairs arrive. No lumbar support. Leather easily rips. I call the store only to be told to stop calling the store with my complaints. I call the protection plan only to be told I was misled with what the plan covered. Bottom line. No satisfaction from store or protection plan. I hate my chairs. I hate being deceived even more.