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There are usually 2 people behind the windows, a light skin guy and a black woman. That woman has absolutely no manners, no interpersonal skills and could not care less about the customers. I hate going there to find that she is the only one around. She is absolutely rude and 8 times out 10, she is on the phone chatting with friends (based on conversations) while serving customers. On top of that, she is terribly sluggish!! After my last experience with her, I am taking my business elsewhere. Not that they care anyway, with that kind of attitude.