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Original Post
I have been a lifetime member for years. Last year, having gone above my weight limit as a lifetime member I bought a monthly pass and subsequently cancelled it shortly thereafter as I did not need it to renew for an extended period of time. Today. all these months later, I see an out-of-the-blue charge from WW on my bank account. I am trying to get this resolved: refunded and my account information deleted to ensure this doesn't happen again. But when I call the only published # for WW customer service (1-800-651-6000) and follow the prompts for billing questions the call disconnects. I called back and chose a different prompt to speak to someone about membership thinking that line might work and that disconnected, too. After several tries with the same result I have given up and will now have to work through my bank to get the charge reversed which will require they issue me a new bank card (which all my bills are tied to). What a hassle!!! Shame on Weight Watchers.