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I MAINLY GO TO THIS PETSMART BECAUSE IT IS THE CLOSEST ONE TO MY HOUSE,BUT I HAVE BEEN TO OTHERS AND ALWAYS, EVERYTIME, I GET OUTSTANDING CUSTOMER SERVICE! EVERYBODY IS ALWAYS SO FRIENDLY AND HELPFUL, AND EVEN WHEN THERES SOMETHING NOT ON THE SHELVES, THEY WILL GO BACK AND CHECK TO SEE IF IT JUST HASNT BEEN PUT OUT YET. I LOOVE THE FACT THEY HELP SHELTER PETS AND RESCUES, AND THEY ALWAYS HAVE GREAT SALES AND PROMOTIONS WHICH IS GREAT. I HAVE 19 KITTIES, A DOG, (WHICH I PUT THROUGH ONE OF THEIR EXCELLENT TRAINING CLASSES) AND 2 TURTLES SO IM ALWAYS THERE BUYING A WIDE RANGE OF ITEMS. SO I JUST WANNA SAY THANK YOU TO THIS PETSMART AND THE ONE ON FORD RD AND OFF SALINE ANN ARBOR ROAD FOR BEING SO AWESOME. WOULD NOT SHOP ANYWHERE ELSE FOR MY PET NEEDS AS MY ANIMAL FRIENDS ARE ALSO FAMILY TO ME AND YOU GUYS DEFINATELY UNDERSTAND THAT! HIGHLY RECOMMEND AND CANT SAY ENOUGH ABOUT THE EXCELLENCE OF THIS COMPANY AND EMPLOYEES.