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Original Post
Viva at the TWC Cary exchange depot has an attitude problem; instead of doing her job and exchanging equipment, she tries to make me have one of incompetent TWC service technicians come out to my house (which I've done several times to no avail). The last exchange I made, Viva gave be a set top box that was older and more defective (many channels and on demand "unavailable at this time") than the one I brought in.