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I was a little discouraged when I got to the lab early in the morning because there were so many people in front of me and I didn't have an appointment, and to my surprise the wait was not long at all. They are very organized and once I was called for the actual blood test, it took less than 30 secs and I didn't even get light headed like I have my whole life with needles. The nurse was very nice and efficient. They are experts and very professional. I am very pleased.