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I work in midtown east and always use the Duane Reade on 52nd and Madison Avenue to fill my prescriptions or just shop for cosmetics and toiletries. I have to say whether over the phone or in person their pharmacy department is ALWAYS helpful and service is always with a smile. I have co-workers who have gone there and have asked to speak to the pharmacist. She would come from behind the counter and take them down the aisle to assist them with their needs. Love that store!