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I have used firestone a number of times to get my car serviced and have been very satified but I dropped my car off Tuesday afternoon around 2:30 and agreed to have work done on my rack and pinion an was told they would b able do the work an have it ready the next day if there were no complications but they said they ran into some complications so the car would b r eady thursday may 16 close to noon an its now 1:22 an my car is still not ready so after this experience dont think ill bring my car back to that firestone I have had to miss time off of work and I just dont understand y this is takin so long