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Original Post
I am a big Tim Hortons fan-I visit them daily. But the restaurant on Sunbury Road in Westerville Ohio lacks in customer service and regularly gets my order wrong! It's usually the afternoon/early evening staff that are less than stellar. If you ask for a bagel with butter, you get it with cream cheese. Does not sound like a big deal, but when you leave the drive through and have something other than what you ordered, it is irritating. Luckily there are several locations in my town, so I can go elsewhere.