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I've been to this store at least 15 times. Every single time no matter what time of the day it is, the line ups to pay are EXTREMLY long. As well the customer service desk has always been under staffed! Of the 15 times that I went there 7 of them I left without purchasing one single item. Purely because of how LONG the line ups were. When returning items it can take 40 minutes in line. Very few if any customer service in any departments and if you do find someone asking a question is pointless. Nobody knows anything! With the USA being so close and our dollar worth do much I'd rather go across the line and get great customer service in Target or Walmart or Kmart. I'd rather shop in Canada but when my dollar is being stretched so far having a good experience shopping is the route I'd rather go. Hire, train and improve customer service Guildford Walmart or your going to get eaten alive by Target coming to Canada. Because when Target opens in Canada it will be bringing their customer supprt system just like Bath & Body did. If you walk into a B & B store you will be approached by at least 1 employee to see if they can help you, amazing and helpful! They are doing well and are eating up the profits. Beware Walmart as Target is very customer oriented and Rollin back your prices won't be enough!