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On a damp cold day, Sat, Jan 5, 2013, tried to call about shrimp for a salad I wanted to make Could not get the store to answer, no dept picked up phone. Did not try Pharmacy. After calling, a Bossier Kroger, who told me to press "0", after I made the call! Finally got seafood dept, & held for about 8 min. for her to check. The phone started ringing again, & went to the menu, again. Called the meat dept, & asked him to check for me on the shrimp. They told him they did not have shrimp! All of this took me about 37 minutes. My husband went to Albertson's and was back with shrimp, before I finished, was still on phone when he returned, with shrimp & more. Whis is wrong with managers who don't operate their stores properly? Why aren't customers told to press 0, to get someone? I have a bad feeling, now, for Kroger, and will be very critcal of them, because of this problem!!