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Original Post
My insurance requires me to use Labcorp and my experience has been poor. I called the Annapolis office today to get clarification for a specimen kit that had instructions that were confusing - the instructions did not match the kit contents and some of the instructions that came with the contents. The woman who answered my call explained what I should do but when I expressed frustration that her instructions were different than what was in the kit, she was rude and curt with me. Customer service? Not acceptable. And who will follow up with the issue of handing out kits with incorrect instructions?