Worst customer service in the business. They told me they had a particular fabric in stock over the phone, in fact they said they had a whole collection; they didn't. Nothing even remotely close. I drove an hour and a half to get there. No apologies or explanations. Employees brushed me off and ignored me. This is the most careless, apathetic, spoiled staff I have ever encountered.
I frequent the Joann's in Ramsey N.J. I agree with you about the employees . It must be poor management skills . I too have had my dealings with them. The problem is they are really the only fabric chain store around and corporate knows that we have nowhere else to go ... And if that isn't bad enough, I have to travel 35 mins to go there. I think I'm going to start to order online, so I won't have to deal with the poor customer service skills.
I have to agree w the comment regarding the staff - over the 15 yrs I've been going there, there have been a couple of nice sales associates, but in general, there is an attitude of disdain. Not sure where this is coming from - maybe it's reflecting the management's style of doing business?
The Kingston Joann Fabric store has the most horrible staff in the area. They do everything they can to avoid you and when you do find someone to ask a question, you get attitude. I've seen it from just about everyone that works in this store. I had to give it a one star rating because it wouldn't let me rate lower.