The number listed is WORTHLESS! The recording states there is NO phone service to either Springfield OR Joplin. Further, the office requires an appointment to see an ajent in person. But, there is NO WAY to get that appointment! It is indicative of a tyrant organization when there is no ability to contact but what THEY choose. I live too far away to go visit their office. I can not call, and I have been contacted by a scamming entity trying to pose as the IRS. Public, Be Aware!!