I agree with everything the 3 others review said. I will also add that i sat in line for 30+ minutes to get 4 new converters. Only to discover that i only received 3 remotes when i got home. This place is an abomination. They need to hire more employees & give loyal customers deals. Also hire security & management with people skills.They already charge 2-3 times as much for their service as dish network & direct tv & should learn to appreciate their loyal customers.