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Original Post
Trying to get a live person is almost impossible. AFTER you're lucky enough to get someone, they can't speak or understand English. My overall experience is to protracted to write here but needless to say this is one of the worse companies out there. And I find it insulting TW asks SO many times your opinion, as if it mattered or will improve their service. No WONDER the vast majority of the ratings are 1 star! No one listens. That's why the company is going downhill fast!