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Original Post
I have been trying to resolve an issue with Autozone Claims for almost a year over a serpentine belt for a 1995 Chevy Tahoe 4WD with A/C. The clerk when he sold me the belt asked what size alternator. I did not know off-hand so he and I went out and looked. I told him at the time that the truck had A/C.
He looked up the part, a Value Craft 970K6 according to his computer and I purchased it.
Several months past before I needed to replace the old belt. I replaced it, having had much experience doing so. I started and ran OK, but after a few quick local trips, not more than 75 miles total, the belt had slipped off twice. On the third time, it cut through my A/C compressors porcelain electrical connections.
I replaced the belt with a belt from O'Reillys (the correct size!) and it has been running fine. I also had the Chevy dealership, after speaking with the local Autozone, provide a detailed repair estimate. They said the tensioner was just fine. I submitted the estimate and eventually the belt itself for testing from the manufacturer. Autozone denied the claim stating that the belt was the wrong size sold to me.
HELLO?!?!
Looking up the correct size on the Autozone website, it clearly states that the right size is the 967K6 not the 970K6 they sold me.
To add insult to over $850 of A/C repair caused by their negligence, they have yet to even refund my cost of the stupid wrong size belt!
I need them to call me ASAP before I see my attorney this week!